Privacy Policy

Last Updated: October 16, 2024

This Privacy Policy outlines how Ankr (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or utilize our services, or make a purchase from www.theankrstore.com (the "Site"), or otherwise engage with us regarding our services (collectively, the "Services"). The terms "you" and "your" refer to the user of the Services, including customers, website visitors, and other individuals whose information we have collected as outlined in this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using the Services.

 

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date accordingly. 

 

Information We Collect and How We Use It

To deliver our Services, we collect various types of personal information about you from multiple sources. The information we collect depends on your interactions with us. In addition to the specific uses described below, we may utilize the information we collect to communicate with you, improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or others.

 


Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

1. Information Collected Directly from You:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and other security-related information.
  • Customer Support Information: Information you provide in communications with us.

        Certain features of the Services may require you to provide specific information. While you can choose not to provide this information, doing so may limit your access to these features.

        2.  Information Collected About Your Usage:

        We may automatically collect certain information regarding your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may encompass device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

        3. Information Obtained from Third Parties:

        We may acquire information about you from third parties, including vendors and service providers. This may include:

        • Support Companies: Such as Shopify.
        • Payment Processors: Collecting payment information (e.g., bank account, credit/debit card information, billing address) to process transactions.
        • Tracking Technologies: Information collected when you interact with our Services or advertisements.

                Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

                 


                How We Use Your Personal Information

                1. Providing Products and Services:

                We use your personal information to fulfill our contractual obligations, including processing payments, fulfilling orders, sending notifications related to your account and transactions, and managing your account.

                2. Marketing and Advertising:

                We may utilize your personal information for marketing and promotional purposes, including sending you communications by email, text, or postal mail, and displaying advertisements for products and services.

                3. Security and Fraud Prevention:

                We use your information to detect and investigate potential fraudulent or malicious activities. You are responsible for maintaining the confidentiality of your account credentials.

                4. Communication and Service Improvement:

                We use your personal information to provide customer support and enhance our Services, aiming to be responsive to your needs and maintain our business relationship with you.

                 


                Cookies

                We use cookies to enhance and improve our Site and Services. For specific information about the cookies used in connection with Shopify, visit Shopify's Cookie Policy. Cookies help us remember your actions and preferences, run analytics, and optimize user experience.

                Most browsers accept cookies by default, but you may adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect your experience and some Services may not function correctly.

                We recognize the Global Privacy Control (GPC) signal, allowing you to opt-out of certain uses or disclosures of your information. For further information, visit Global Privacy Control.

                 


                Disclosure of Personal Information

                We may disclose your personal information to third parties under certain circumstances, including:

                • Vendors and Service Providers: For services such as IT management, payment processing, data analytics, customer support, and shipping.
                • Business Partners: For advertising and marketing purposes in accordance with their privacy policies.
                • Consent-Based Disclosure: When you direct us or consent to the disclosure of your information.
                • Corporate Affiliates: Within our corporate group for operational purposes.
                • Legal Compliance: To comply with legal obligations, respond to subpoenas, enforce terms of service, or protect our rights or the rights of others.

                We have disclosed the following categories of personal information over the past 12 months for the purposes outlined above:

                Category Categories of Recipients
                Identifiers (e.g., contact details) Vendors and service providers
                Commercial Information (e.g., order details) Business and marketing partners
                Usage Data Business and marketing partners
                Geolocation Data Business and marketing partners

                We do not use or disclose sensitive personal information without your consent.

                 


                Third-Party Websites and Links

                Our Site may contain links to third-party websites. We do not control the privacy practices of these sites and recommend reviewing their privacy policies. Our inclusion of such links does not imply endorsement of their content or practices.

                 


                Children’s Data

                Our Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request deletion.

                 


                Security and Retention of Your Information

                While we strive to protect your information, no security measures are perfect or entirely secure. We recommend avoiding insecure channels for sharing sensitive information with us.The retention of your personal information depends on various factors, including its necessity for maintaining your account, providing Services, complying with legal obligations, and resolving disputes.

                 


                Your Rights

                Depending on your location, you may have certain rights regarding your personal information, including:

                • Right to Access/Know: Request details on your personal information that we hold.
                • Right to Delete: Request the deletion of your personal information.
                • Right to Correct: Request correction of inaccurate personal information.
                • Right of Portability: Request a copy of personal information for transfer to another party.
                • Restriction of Processing: Ask us to stop or limit our processing of personal information.
                • Withdrawal of Consent: Withdraw consent where we rely on it for processing information.

                You may exercise these rights through our Site or by contacting us. We may need to collect information from you to verify your identity before responding to your request. We will not discriminate against you for exercising any of these rights.

                 



                Contact Us

                Should you have any questions about our privacy practices or Privacy Policy, Please email us at info@theankrstore.com Or contact us via our "Contact Us" page available on our website.